liv18 Frequently
Asked Questions

liv18 requires a valid government-issued identity document to complete KYC (Know Your Customer) verification. Acceptable documents include a National Identity Card (NID), a valid passport, or a driving licence issued in Bangladesh. Your document must clearly show your full name, photograph, and date of birth. KYC verification is required before your first withdrawal can be processed. Uploads are reviewed by our compliance team within 24-48 hours.

You can reset your liv18 password directly from the login page. Click "Forgot Password", enter the mobile number or email address registered to your account, and you will receive a password reset link or OTP within a few minutes. Follow the instructions to create a new password. If you do not receive the reset message within 10 minutes, check your spam folder or contact our support team at [email protected].

No — liv18 strictly permits one account per person. Duplicate accounts are a violation of our Terms and Conditions and will result in the suspension of all related accounts and the forfeiture of any associated bonuses or winnings. If you have accidentally created a duplicate account, please contact [email protected] immediately to have it resolved without penalty.

To permanently close your liv18 account, please contact our support team at [email protected] with your registered mobile number and a written request for account closure. Any remaining balance in your account will be withdrawn to your registered payment method before closure is completed. Account closure requests are processed within 5 business days. If you are closing your account due to gambling concerns, we strongly encourage you to consider self-exclusion first — see our Responsible Gaming page for details.

The minimum deposit on liv18 via Nagad, Rocket, or bKash is ৳200. This applies equally across all supported mobile financial services in Bangladesh. There is no maximum deposit limit set by liv18, although individual transaction limits imposed by your MFS provider (bKash, Nagad, or Rocket) will still apply. For larger deposits, Dutch-Bangla Bank, BRAC Bank, and City Bank transfers are available with higher transaction ceilings.

The minimum withdrawal amount on liv18 is ৳500 for all payment methods including bKash, Nagad, Rocket, Upay, and bank transfers. Withdrawals below this threshold cannot be processed. Before requesting a withdrawal, your account must have completed KYC verification. liv18 does not charge any withdrawal fee — the full amount you request will be transferred to your payment method.

Withdrawals to bKash, Nagad, Rocket, and Upay are typically processed within 1-3 hours during business hours (Bangladesh Standard Time, UTC+6). Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, City Bank, or other Bangladeshi banks generally take 1-3 business days depending on the receiving bank's processing schedule. All withdrawal requests are subject to a quick compliance review before release.

liv18 does not charge any internal fees on deposits or withdrawals. You will receive the full amount you deposit or withdraw without any platform-side deductions. However, your mobile financial service provider (such as bKash or Nagad) may apply their own standard transaction charges, which are outside liv18's control. We recommend checking your MFS provider's current fee schedule before transacting.

Yes, liv18 supports direct bank transfers from major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank (IBBL), Sonali Bank, and several others. To deposit via bank transfer, navigate to the Cashier section, select Bank Transfer, and follow the on-screen instructions. Bank deposits typically take 1-2 business days to reflect in your liv18 account balance, compared to the instant processing available via MFS options.

BPL (Bangladesh Premier League) betting at liv18 follows standard cricket betting rules. Bets are settled based on the official match result as declared by the tournament authorities. In the event of a match being abandoned, reduced by rain (Duckworth-Lewis), or postponed beyond 48 hours, bets may be voided and stakes returned — this depends on the specific market. Full match rules are available on the Cricket page. Minimum bet per market is ৳50.

Yes — all slot games available on liv18 use certified Random Number Generator (RNG) systems that are independently audited for fairness. liv18 partners with established game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe, all of which operate under internationally recognised fair-play standards. The Return to Player (RTP) percentage for each slot game is listed in the game information panel, allowing you to make informed choices before you play.

Yes — liv18 is fully optimised for mobile play. The platform runs smoothly in any modern mobile browser on Android and iOS devices without requiring a separate app download. All games including slots, live casino, cricket betting, Space Max, and Callbreak Quick are accessible from your smartphone or tablet. For the best experience, use a stable internet connection — 4G or Wi-Fi is recommended for live dealer games.

The RTP (Return to Player) on slot games at liv18 varies by game title, but most games from our partner studios offer RTPs in the range of 94% to 97%. Popular titles from Pragmatic Play typically average around 96%, while NetEnt and Microgaming titles often sit at 96-97%. RTP is a theoretical long-term average — it does not guarantee individual session outcomes. You can find the specific RTP for any game in its information or paytable section.

A wagering requirement is the total amount you must bet before bonus funds can be converted to real withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before the bonus clears. At liv18, slot games typically contribute 100% towards wagering, while live casino and sports bets may contribute a lower percentage. Check the specific bonus terms in your account for exact contribution rates and deadlines.

Yes — all bonuses on liv18 have an expiry date. Once a bonus is credited to your account, you must meet the wagering requirement within the stated validity period, which is typically 7 to 30 days depending on the promotion. Bonuses that are not cleared within the validity window are automatically removed from your account along with any associated winnings. Always check the individual bonus terms for the exact expiry timeline before accepting an offer.

Yes — liv18 operates a tiered loyalty programme that rewards consistent players with points for every bet placed across all product verticals, including cricket betting, slots, and live casino. Accumulated points can be redeemed for bonus credits, free spins, or cashback. Higher loyalty tiers unlock exclusive benefits including faster withdrawal processing, dedicated account management, higher deposit and withdrawal limits, and access to invitation-only promotions. Details of the current tier structure are available in your account's Loyalty section.

The minimum age to register and play on liv18 is 21 years. This is a strict policy with no exceptions. All players are required to confirm their age at registration, and identity verification (KYC) is mandatory before any withdrawals are approved. Any account found to belong to a person under 21 will be immediately suspended and all associated funds withheld pending investigation. liv18 takes its commitment to preventing underage gambling extremely seriously.

If you feel gambling is negatively affecting your life, you can activate self-exclusion through your liv18 account settings under the Responsible Gaming section. Self-exclusion periods range from 6 months to indefinite. Once activated, your account is closed and cannot be reopened until the exclusion period expires. Alternatively, email [email protected] with a self-exclusion request and our player safety team will action it within 24 hours. We take all self-exclusion requests seriously and will not attempt to persuade you to reconsider.

Yes — liv18 allows all registered players to set daily, weekly, or monthly deposit limits at any time from the Responsible Gaming section of their account settings. Limit reductions take effect immediately. If you wish to increase a limit, a mandatory 7-day cooling-off period applies before the increase comes into force, giving you time to reconsider. These tools are designed to help you maintain full control over your gambling budget at all times.

The primary way to reach liv18 customer support is via email at [email protected]. Our support team operates around the clock, 7 days a week, including during public holidays and peak sporting seasons such as BPL and IPL. When contacting us, please include your registered mobile number or username and a clear description of your issue for the fastest possible resolution. For urgent responsible gaming matters such as self-exclusion requests, please mark your email subject line accordingly so it is escalated immediately.