Player Safety & Wellbeing

Responsible Gaming
at liv18

At liv18, we believe that safe and informed play is the foundation of a healthy gaming experience. Our responsible gaming framework gives every Bangladeshi player the tools, knowledge, and support needed to stay in control — at all times.

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Gambling Involves Real Financial Risk — Please Read This

Online betting and casino games are entertainment products, not a reliable source of income. The house always has a mathematical edge over the long term. You should only ever gamble with money you can comfortably afford to lose. liv18 is strictly for adults aged 21 years and above. If gambling is causing distress, financial difficulty, relationship problems, or affecting your daily life, please stop playing and seek help immediately. Contact our support team at [email protected] at any time.

Our Commitment

How liv18 Protects Its Players

Responsible gaming is not an afterthought at liv18 — it is built into the core of how our platform operates. From the moment you register, our systems are designed to help you maintain control over your gambling activity. The following tools and policies are available to every registered player across Bangladesh, including players in Dhaka, Chittagong, Sylhet, Khulna, and beyond.

Deposit Limits

Set a maximum amount you are permitted to deposit within a defined period — daily, weekly, or monthly. Once your limit is reached, no further deposits will be accepted until the period resets. Limits take effect immediately when reduced and can be increased only after a 7-day cooling-off period, giving you time to reflect on your decision. Deposit limits are available for all payment methods including bKash, Nagad, and Rocket.

Time-Out Feature

The time-out tool allows you to take a short break from gambling at liv18 without permanently closing your account. You may select a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you will not be able to log in, place bets, or access the casino. Your account balance is preserved and you can return to play once the period expires. Time-outs take effect immediately upon activation.

Self-Exclusion

Self-exclusion is the strongest responsible gaming tool available on the liv18 platform. Once activated, your account is permanently closed for a minimum period of 6 months, with options up to 5 years or indefinitely. During self-exclusion, your account cannot be reopened under any circumstances until the exclusion period has fully expired and you have gone through a re-activation process with our support team. We take self-exclusion requests seriously and action them within 24 hours of receipt.

Loss Limits

In addition to deposit limits, liv18 allows you to set a cap on how much you are permitted to lose within a given period. If your net losses reach your defined threshold, your account will be temporarily suspended for the remainder of the period. This tool helps players maintain a clear picture of their overall financial exposure and prevent unplanned overspending during a losing streak.

Session Time Reminders

Long uninterrupted sessions can make it easy to lose track of time and money spent. liv18 allows you to set session duration reminders that alert you after a defined number of minutes of continuous play. When the reminder triggers, you will receive a clear on-screen notification showing how long you have been playing and your net position for the session. You can then choose to continue, take a break, or end the session.

Reality Checks

Reality checks are periodic pop-up notifications that appear during active gameplay to remind you of important facts: how long you have been playing in the current session, how much you have deposited versus withdrawn during the session, and your net win or loss. These notifications are designed to cut through the immersive nature of live casino and slot play and give you an honest, real-time view of your gambling activity.

Limit Reference

Player Limit Options at liv18

The table below summarises the responsible gaming limits currently available to registered players on the liv18 platform. All limits are applied in Bangladesh Taka (৳) and take effect as described.

Limit Type Available Periods Takes Effect Reversal Waiting Period Status
Daily Deposit Limit Per 24-hour rolling window Immediately on reduction 7 days to increase Active
Weekly Deposit Limit Per 7-day rolling window Immediately on reduction 7 days to increase Active
Monthly Deposit Limit Per calendar month Immediately on reduction 7 days to increase Active
Daily Loss Limit Per 24-hour rolling window Immediately on reduction 7 days to increase Active
Session Time Reminder 30 min / 60 min / 90 min / custom Next session start No waiting period Active
Time-Out 24h / 48h / 7 days / 30 days Immediately Cannot be reversed early Immediate
Self-Exclusion 6 months / 1 year / 5 years / Indefinite Within 24 hours of request Cannot be reversed early Immediate
To set, adjust, or activate any of the above limits, log in to your liv18 account and navigate to Account Settings > Responsible Gaming, or contact our support team directly at [email protected]. All responsible gaming requests are treated as a priority and handled by our dedicated player safety team.

Know the Warning Signs

Is Gambling Becoming a Problem?

Problem gambling can develop gradually. Many players do not recognise the signs until the impact on their finances, relationships, and mental health has already become significant. The checklist on the right describes common warning signs that gambling may be crossing from entertainment into a harmful habit. If you recognise three or more of these signs in yourself, we strongly encourage you to activate a time-out or self-exclusion and reach out for professional support.

liv18 staff are trained to identify behavioural patterns that may indicate problem gambling. If our responsible gaming team flags your account, you may be contacted proactively and offered support tools. This is done to protect you, not to restrict your access unfairly.
Chasing Losses: You find yourself placing larger bets or depositing more money specifically to try to win back money you have already lost, rather than playing for entertainment.
Gambling With Essential Money: You are using money set aside for rent, bills, food, education, or family expenses to fund your gambling activity on liv18 or any other platform.
Inability to Stop: You frequently intend to play for a short time or a fixed amount but find yourself unable to stop when you planned to, regularly exceeding your intended time or budget.
Preoccupation With Gambling: You spend a significant amount of time thinking about past gambling sessions, planning future bets, or thinking about how to fund your next deposit — even when you are not playing.
Hiding Your Gambling: You feel the need to conceal the extent of your gambling from family members, friends, or colleagues, or you feel defensive or dishonest when asked about it.
Borrowing Money to Gamble: You have borrowed money from friends, family, or financial institutions — or considered doing so — to fund gambling deposits or to cover losses.
Neglecting Responsibilities: Gambling is causing you to miss work, neglect family responsibilities, withdraw from social activities, or perform poorly in other areas of your life.
Emotional Dependency: You gamble primarily to escape stress, anxiety, depression, or other emotional difficulties, and you feel restless or irritable when you are unable to play.

Step-by-Step Guide

How to Activate Self-Exclusion

Self-exclusion is the most powerful player protection tool available at liv18. Once activated, it cannot be reversed early under any circumstances. Follow the steps below to activate self-exclusion on your account. If you need assistance at any point, contact our player safety team immediately.

  • 1

    Log In to Your Account

    Visit liv18.io and log in using your registered email address and password. Ensure you are accessing the site on a secure, private device and network — particularly important for players accessing from mobile in Dhaka, Chittagong, or other major cities.

  • 2

    Navigate to Account Settings

    Once logged in, click on your account avatar or username in the top-right corner of the screen to access your Account Settings panel. From the menu, select the "Responsible Gaming" or "Player Safety" section.

  • 3

    Select Self-Exclusion

    Within the Responsible Gaming section, locate the Self-Exclusion option. Choose your preferred exclusion period from the available options: 6 months, 1 year, 5 years, or indefinite. Read the terms of self-exclusion carefully before proceeding.

  • 4

    Confirm Your Request

    Confirm your self-exclusion by entering your password and clicking the confirmation button. You will receive an email confirmation from our player safety team within 24 hours confirming that your account has been closed and self-exclusion is active.

  • 5

    Seek Additional Support

    Self-exclusion from liv18 is an important first step, but we also encourage you to seek support from a professional counsellor or helpline. Removing temptation from other sources — including other online platforms — will strengthen your recovery. Our support team can provide additional guidance on external resources.

Age Verification

21+ Age Restriction Policy

liv18 operates a strict 21+ age policy. Online betting and casino games are legally and ethically restricted to adults. We apply a multi-stage age verification process to protect minors from accessing the platform.

Registration Verification: At the point of registration, all players must confirm they are 21 years of age or older by ticking an age confirmation checkbox and providing their date of birth. Players who provide a date of birth indicating they are under 21 will not be permitted to complete registration.
KYC Document Check: Before processing any withdrawal, liv18 requires every player to submit a valid government-issued identity document — such as a National Identity Card or passport — that clearly shows their full name and date of birth. Withdrawals are blocked until this verification is complete.
Ongoing Monitoring: Our fraud and compliance teams continuously monitor account activity for indicators of underage gambling. Accounts flagged as potentially belonging to underage individuals are immediately suspended pending a formal identity review.
Underage Account Closure: Any account found to belong to a person under the age of 21 will be permanently closed without notice. Any balance in the account will be withheld pending investigation. liv18 treats underage gambling as a serious breach of our terms and conditions and our ethical obligations to the community.

Our Platform Pledge

The liv18 Responsible Gaming Pledge

Every decision we make at liv18 is guided by the principle that player safety comes before commercial interests. The following commitments represent the minimum standards we hold ourselves to as a responsible betting and casino platform serving the Bangladesh market.

What liv18 Commits To

Our Binding Commitments to Every Player

  • We will never market liv18 to anyone under the age of 21 and will not use advertising channels or messages that appeal primarily to young people or minors.
  • We will always provide clear and accessible responsible gaming tools — including deposit limits, loss limits, time-outs, and self-exclusion — to every registered player at no charge.
  • We will action all self-exclusion requests within 24 hours of receipt and will never attempt to persuade a player to reconsider a self-exclusion request.
  • We will train our customer support staff to identify signs of problem gambling and to respond with empathy, professionalism, and access to appropriate support resources.
  • We will respect the wishes of self-excluded players and will not send promotional or marketing communications to any player who has activated self-exclusion, regardless of the exclusion period selected.
  • We will never attempt to pressure or incentivise a player to reverse a responsible gaming limit they have set, and will enforce the 7-day cooling-off period for any limit increase requests.

Player Responsibilities

Your Role in Safe Play

  • Only gamble with money you can afford to lose. Set a personal gambling budget before you start each session and stick to it regardless of outcomes.
  • Treat gambling as a form of entertainment, not as a way to earn money, solve financial problems, or cope with emotional stress.
  • Use the responsible gaming tools available on your liv18 account proactively — do not wait until gambling has become a problem to set limits.
  • Never share your liv18 account credentials with anyone, and never allow another person — including family members — to use your account on your behalf.
  • Take regular breaks during play sessions and make use of session reminders and reality check notifications when they appear on screen.
  • If you feel that gambling is negatively affecting your finances, mental health, or relationships, contact liv18 support immediately and seek professional help without delay.

Get Help

Support Channels & Resources

If you believe gambling is becoming harmful for you or someone you care about, do not hesitate to reach out. liv18's player safety team is available around the clock, and we can also direct you to specialist support resources. All communications are treated with complete discretion and confidentiality.

liv18 Player Safety Team

Our dedicated responsible gaming team is available 24 hours a day, 7 days a week, including during Eid, BPL season, and other peak periods. Contact us to set limits, request a time-out, activate self-exclusion, or simply to talk through any concerns you have about your gambling behaviour.

Email (plain text — not a link ):

[email protected]

National Mental Health Support

If gambling-related stress is affecting your mental health, please reach out to a qualified mental health professional or counsellor in Bangladesh. The National Institute of Mental Health (NIMH) in Dhaka provides psychiatric and psychological services. Your general practitioner can also refer you to appropriate support services in your city.

NIMH Dhaka — Sher-E-Bangla Nagar, Dhaka-1207

Family & Community Support

Problem gambling affects not just the individual but also their family, friends, and community. If you are a family member or friend concerned about someone's gambling habits, please contact us at liv18 and we will advise on the options available to you. We can discuss third-party exclusion requests and provide guidance on how to approach the conversation with your loved one.

[email protected]
In an immediate crisis: If you or someone you know is in immediate danger due to gambling-related distress, debt crisis, or mental health emergency, please contact emergency services in Bangladesh immediately. Do not delay seeking help — your wellbeing is always the first priority. liv18 staff are not trained crisis counsellors and cannot substitute for professional emergency support, but we will always assist in connecting you with the right resources as quickly as possible.

Continue Exploring liv18

Play Smart. Play Safe. Play at liv18.

Responsible gaming is the foundation of everything we do. When you are ready to play, explore our full range of games — from BPL cricket betting to live casino and slots. For adults aged 21 and above only. If you have questions, our FAQ has answers.

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